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Job Title Wheelchair Van Driver
Location Tarrant County - Texas
Department EMS Ground Operations
FLSA Status Non-Exempt
Shifts hiring Full-time


To bring help and hope to patients and families following a terrible trauma, a sudden medical event, or any medical transport. To be part of the finest EMS team in the United States.

This position has serves to support CareFlite’s clinical operations in the air and ground divisions. The incumbent is responsible for assisting the RN, Paramedic and EMT, transporting patients by wheelchair. 

This position requires a personal commitment to CareFlite’s mission and core values and the willingness to demonstrate those core values in all activities performed for CareFlite or while representing CareFlite.  The incumbent(s) of this position are active participants in the organization and support the changes necessary for the organization’s survival.


This position reports to and is evaluated by the Operations Manager.  This position works collaboratively with other CareFlite personnel to accomplish the patient care mission but does not provide direct supervision of personnel.  This position may from time to time provide direction to other personnel who are being oriented.



The primary responsibility of the wheelchair van driver will be to maintain and operate the ground wheelchair van in all types of weather. He/she may also work under the direction of a registered nurse, paramedic and/or EMT in patient care needs of the team, patient care provided by the transport staff.

Other duties:

Demonstrates ability to field incoming call. Able to operate communication equipment within transport services. Communicates with personnel internal and external in a manner that facilitates the transport process. Interacts with other health care professionals in a concise and professional manner. 

Maintains transport/flight logs, database information and equipment checks as outlined by policy and practice. Maintains equipment stock levels as required.

Safety as measured by Ground Safety and scores and collision rate:

Responsible for the safe operation of the wheelchair Van in accordance with federal, state and local laws and regulations; as well as CareFlite Policies and Procedures.

Demonstrates working knowledge of all non-medical equipment, which is part of the ambulance and/or Wheel Chair Van.

Performs routine maintenance check on assigned vehicle at the beginning of each shift.  Reports and documents maintenance performed and service required, if any.

Assists flight crew in loading and unloading patients for the CareFlite helicopter and for fixed wing aircraft.  Adheres to all aviation safety requirements in the performance of these duties.

Customer Service as measured by our customer service feedback:

Responsible for ensuring that CareFlite is perceived by its customers in a positive manner by conducting all interaction in a professional and courteous manner. 

Communicates positively with patients, family members and medical personnel.  Ensures that all individuals involved in the transport are fully informed of pertinent details related to the transport.

Accommodates family members to the extent possible without jeopardizing the safety of the patient mission or other CareFlite personnel.

Provides CareFlite Communication center with information required to initiate, track and close out the mission.

Meets special medical and/or comfort needs of patients to ensure that their transport is a positive experience.

Urgency as measured by compliance with company published chute times and response time standards.

Responsible for insuring an out of chute time less than 90 seconds 24 hours a day with a preferred chute time of 60 seconds during peak hours.

Responsible for insuring response time compliance is met according to contractual obligations.

Employees should treat all calls as an emergency regardless of the call nature.

Quality Assurance/Improvement as measured by compliance with documentation standards:

Responsible for participating in the delivery of non-emergency wheelchair van services. 

Completes appropriate records to accurately report patient condition at time of transport and to record services rendered by CareFlite personnel before and during transport.

Ensures that assigned vehicle is adequately stocked and cleaned according to CareFlite policies and procedures.

Incumbent(s) will actively participate in quality assurance/improvement activities as directed by their supervisor. Each incumbent will acquaint themselves with the quality assurance surveys and/or quality improvement projects, which affect their practice and adhere to the standards or changes implemented.  Each incumbent will provide feedback in a positive proactive manner on quality assurance/improvement activities, which impact their practice.

Fiscal Responsibility as measured by patient records that correctly support patient billing:

Incumbent(s) will search out opportunities to utilize their free time while on duty to improve their professional skills or participate in work related projects, such as public relations with facilities.

Incumbent(s) will identify efficiency or cost saving ideas in a timely manner to their immediate supervisor.

(Other fiscal items pertinent to specific job)

Teamwork as measured by attendance, punctuality, customer comments and adherence to CareFlite’s Corporate Compliance Program:

Supports assigned partner by sharing in the delivery of patient care, lifting of patients and/or equipment, documentation of transports, and stocking, cleaning and maintenance of assigned vehicle.

Incumbent(s) will focus their efforts on supporting their co-workers at all times.

Incumbent(s) will be tolerant of diversity within the work setting and will address co-workers in a respectful manner at all times.  Personal issues will be addressed outside the workplace.  Constructive criticism of a co-worker or supervisor will be offered in a private setting and delivered in a positive and respectful manner.


Incumbent(s) manage their time appropriately to ensure that all areas of their job responsibilities are adequately covered.  Actively seeks out additional assignments or assists co-workers with their tasks when they have completed their assigned tasks.

Have active listening skills.  Communicates to co-workers and the public in a clear, concise and positive manner, both orally and in writing.

Demonstrates a positive approach to problem solving and utilizes the chain of command appropriately to resolve work related issues.

Possesses and demonstrates sound judgment and objectivity in decision-making, including sound (airworthiness determinations/clinical determinations/business determinations).

Initiates work independently without direction and can be relied upon to complete tasks without continual supervision.

Maintains personal knowledge of area of expertise through industry contacts, review of pertinent literature (manuals) and utilization of available educational resources.

Maintains professional appearance.

Maintains ethical, courteous and professional behavior, which reflects favorably on CareFlite.  Adheres to the CareFlite Code of Ethics and Professional Conduct.

Monitors own areas of strength and weakness; and seek out opportunities and/or guidance for improvement.  Seeks appropriate channels for personal and professional development.

Demonstrates flexibility and has the ability to respond to changing priorities.

Demonstrates changes in behavior or attitude following constructive guidance.

Deals with conflict in an appropriate and effective manner.

Exhibits a positive attitude in support of CareFlite and CareFlite/hospital management.  Refrains from making negative comments about CareFlite, hospital and/or staff.

Written and oral communications are clear and concise.

Attends staff meetings as required by policy.



  • High school diploma or its equivalent
  • Current Basic CPR card. (or ability to obtain within 6 weeks of employment)
  • Current City of Dallas wheelchair van driver permit (or ability to obtain one within 2 weeks of hire)
  • Current Texas Class C driver license
  • General computer knowledge, cell phone, Ipad use knowledge
  • Operation of a motor vehicle within Texas state laws
  • Effective written and oral communications and ability to converse in English and be understood when speaking English.



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