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Job Title Facility Liaison
Location Dallas County, Texas
Department EMS Ground Operations
FLSA Status Non-Exempt
Shifts hiring Full-time


To bring help and hope to patients and families following a terrible trauma, a sudden medical event, or any medical transport. To be part of the finest EMS team in the United States.


The Facility Liaison will act as an advocate for hospital customers and patients. To be a role model for employees and a representative of CareFlite to the facility he/she is working with.

Demonstrates a clear and accurate understanding of paperwork, CAD system and possess the ability to motivate the crews in a timely and professional manner.

This position will be a liaison between all participants – CareFlite management, CareFlite transport teams, Facility management and Facility staff.

Report all customer service issues including: conflicts with dispatchers, social workers, crew members, patients and their family members, facility administration, and internal customers to the Operations Manager/Director immediately.

Identify customer needs and help develop and implement an approved plan of action to accommodate and exceed expectations. Responsible for assisting all social workers, nurses, and staff within facilities with ALL transports involving CareFlite. Assists in planning and executing promotional events including conferences.

The Facility Liaison will have a clear understanding of the just say yes program.  Circulates throughout the floors and ED departments to increase awareness of CareFlite and bring a strong presence of CareFlite inside the facilities we serve.

Make logical, immediate decisions based on clear understanding of CareFlite’s core values, policies and procedures. Adheres to privacy laws in regards to patient information and confidentiality.

Helps to ensure CareFlite is on time for calls and repeatedly check performance status with facilities. Motivates the crews to call out on scene and move towards the call when they arrive. Incumbent(s) will fill in for a Transport Liaison position as needed.

The Facility Liaison will act immediately on issues or concerns regarding facilities, safety and service. Assists all facilities with problem solving, expediting transports, and capturing all transports.

Responsible for insuring response time compliance is met according to contractual obligations. Incumbent(s) will treat all calls as an emergency regardless of the call nature.


  • Completion of high school or its equivalent
  • Current Texas State EMT certification (preferred)
  • Current Texas Class C driver’s license
  • BLS CPR certification (or ability to obtain within 90 days of hire)
  • Must have excellent communication and negotiation skills
  • Written and oral communications is clear and concise




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