|Location||Dallas County, Texas|
|Department||EMS Ground Operations|
|Reports to||Field Supervisor|
*REQUIRED* Current State of Texas Paramedic (EMT-P) certification.
This position is for Full Time Only!
PRIMARY FUNCTION :
To bring help and hope to patients and families following a terrible trauma, a sudden medical event, or any medical transport. To be part of the finest EMS team in the United States.
Paramedics have the primary responsibility to act as the advocate for the patient in their care, to use critical thinking to make the best choices for the patient and utilization of all of CareFlite’s resources. This position has primary responsibility for the delivery of safe, high quality advanced emergency care to patients transported by CareFlite’s Ground Division. This position requires a personal commitment to CareFlite’s mission and core values and the willingness to demonstrate those core values in all activities performed for CareFlite or while representing CareFlite. The incumbent(s) of this position are active participants in the organization and support the changes necessary for the organization’s survival.
REPORTS TO/SUPERVISES AND IS EVALUATED BY:
This position reports to and is evaluated by the designated Field Supervisor. This position works collaboratively with other CareFlite personnel to accomplish the patient care mission but does not provide direct supervision of personnel. This position may from time to time provide direction to other personnel who are being oriented.
- Safety as measured by compliance with CareFlite’s safety policies including road safety scores:
- Strict adherence to all safety policies including but not limited to those policies shown on the attached safety poster in effect currently or added subsequently.
- In the 911 systems, to move patients towards hospital care and, if calling for air, to utilize helipads when a helipad is available within 10 minutes driving time of the scene. To move transport priority of 1 and 2 patients to the nearest hospital unless transport time exceeds 15 minutes in which case air should be utilized.
- Responsible for the safe operation of the emergency vehicle in accordance with federal, state and local laws and regulations; as well as CareFlite Policies and Procedures.
- Demonstrates working knowledge of all medical and non-medical equipment, which is part of the ambulance.
- Performs routine maintenance check on assigned vehicle at the beginning of each shift. Reports and documents maintenance performed and service required, if any.
- Assists flight crew in loading and unloading patients for the CareFlite helicopter and for fixed wing aircraft. Adheres to all aviation safety requirements in the performance of these duties.
Customer Service as measured by our customer service feedback:
- Responsible for ensuring that CareFlite is perceived by its customers in a positive manner by conduction all interaction in a professional and courteous manner.
- Communicates positively with patients, family members and medical personnel. Ensures that all individuals involved in the transport are fully informed of pertinent details related to the transport.
- Accommodates family members to the extent possible without jeopardizing the safety of the patient mission or other CareFlite personnel.
- Provides CareFlite Communication center with information required to initiate, track and close out the mission.
- Meets special medical and/or comfort needs of patients to ensure that their transport is a positive experience.
- Urgency as measured by compliance with company published chute times and response time standards.
- Responsible for insuring an out of chute time less than 90 seconds 24 hours a day with a preferred chute time of 60 seconds during peak hours.
- Responsible for insuring response time compliance is met according to contractual obligations.
- Employees should treat all calls as an emergency regardless of the call nature
Quality Assurance/Improvement as measured by compliance with documentation and transport standards:
- Responsible for participating in the delivery of non-emergency and emergency patient care in accordance with Advanced Life Support Protocols and CareFlite medical protocols.
- Completes appropriate clinical assessment of patients and reports medical condition to receiving facility personnel and/or family.
- Completes appropriate records to accurately report patient condition at time of transport and to record services rendered by CareFlite personnel before and during transport.
- Ensures that assigned vehicle is adequately stocked and cleaned according to CareFlite policies and procedures.
- Acts as primary advocate for the patient using higher level thinking to determine best course of action. In all 911/EMS scene calls, considers the use of all of CareFlite’s assets to reduce time from the scene to the appropriate receiving hospital for patients with life threatening injuries or conditions including potentially life threatening injuries or conditions. Documents clearly in PCR and other appropriate forms the reason for the course of action taken including reasons why a patient was not taken to the closest hospital and/or why a Priority 1 or 2 patient more than 15 minutes drive time (within the speed limit) from the scene to the appropriate or closest hospital was not flown.
- Incumbent(s) will actively participate in quality assurance/improvement activities as directed by their supervisor. Each incumbent will acquaint themselves with the quality assurance surveys and/or quality improvement projects, which affect their practice and adhere to the standards or changes implemented. Each incumbent will provide feedback in a positive proactive manner on quality assurance/improvement activities, which impact their practice.
Fiscal Responsibility as measured by patient records that correctly support patient billing and the input of accurate vehicle and shift data:
- Incumbent(s) will search out opportunities to utilize their free time while on duty to improve their professional skills or participate in work related projects, such as public relations with facilities.
- Incumbent(s) will identify efficiency or cost saving ideas in a timely manner to their immediate supervisor.
Teamwork as measured by attendance, punctuality, customer comments and adherence to CareFlite’s Corporate Compliance Program:
- Supports assigned partner by sharing in the delivery of patient care, lifting of patients and/or equipment, documentation of transports, and stocking, cleaning and maintenance of assigned vehicle.
- Incumbent(s) will focus their efforts on supporting their co-workers at all times.
- Incumbent will take into consideration suggestions for patient care and safety put forward by EMT partner.
- Incumbent(s) will be tolerant of diversity within the work setting and will address co-workers in a respectful manner at all times. Personal issues will be addressed outside the workplace. Constructive criticism of a co-worker or supervisor will be offered in a private setting and delivered in a positive and respectful manner.
PERSONAL CONDUCT AND GROWTH:
- Incumbent(s) manage their time appropriately to ensure that all areas of their job responsibilities are adequately covered. Actively seeks out additional assignments or assists co-workers with their tasks when they have completed their assigned tasks.
- Have active listening skills. Communicates to co-workers and the public in a clear, concise and positive manner, both orally and in writing.
- Demonstrates a positive approach to problem solving and utilizes the chain of command appropriately to resolve work related issues.
- Possesses and demonstrates sound judgment and objectivity in decision-making, including sound (airworthiness determinations/clinical determinations/business determinations).
- Initiates work independently without direction and can be relied upon to complete tasks without continual supervision.
- Maintains personal knowledge of area of expertise through industry contacts, review of pertinent literature (manuals) and utilization of available educational resources.
- Maintains professional appearance.
- Maintains ethical, courteous and professional behavior, which reflects favorably on CareFlite. Adheres to the CareFlite Code of Ethics and Professional Conduct.
- Monitors own areas of strength and weakness; and seek out opportunities and/or guidance for improvement. Seeks appropriate channels for personal and professional development.
- Demonstrates flexibility and has the ability to respond to changing priorities.
- Demonstrates changes in behavior or attitude following constructive guidance.
- Deals with conflict in an appropriate and effective manner.
- Exhibits a positive attitude in support of CareFlite and CareFlite/hospital management. Refrains from making negative comments about NCTS, CareFlite, hospital and/or staff.
- Written and oral communications are clear and concise.
- Attends staff meetings as required by policy.
KNOWLEDGE & EXPERIENCE REQUIRED :
- High school diploma or its equivalent.
- Current State of Texas certification as an Emergency Medical Technician-Paramedic.
- Current Advanced Cardiac Life Support Certification.
- Current Dallas City Ambulance Attendant Driver permit.
- Current Texas Class C driver’s license.
- Current CPR Certification.
- Working knowledge of computers and computer applications.
- Effective written and oral communications and ability to converse in English and be understood when speaking English.
Lifting (Ability to lift 250lb patient or Isolette with one assist)
Cognitive ability to reason, process, etc
Ability to hear
Ability to see
Ability to distinguish colors
Ability to verbally communicate
Requires knowledge of:
English grammar and effectively maintaining working relationships with other employees and the public