CandidateCare™ is mobile device optimized and compatible in Chrome, Firefox, Safari and IE10 or above. Most issues are resolved if you try an alternate browser. Still having trouble? When contacting Tech Support, please provide as much information about what you are experiencing.
- Include the full URL (web address) of the page with the problem
- Tell us what internet browser you are using? (Alt + H will usually bring up the menu that tells you)
- If any errors were displayed, please copy and paste the text and any numbers they contain
- Include a screen shot of the page and any error messages (The print screen button takes a snapshot of your screen. You can paste it into your email to us.)
There are some other things you can do to help us:
- See if the same thing happens when you use a different browser or computer
- See if the problem happens every time or only sometimes
Then email (firstname.lastname@example.org) or call us (1-866-342-4280) with the information so that we can resolve your problem.
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